Quick Answers

If we don't answer your question here, please email us at hello@tcgculture.com or reach out via live chat.

Shipping & Delivery

Q: When will I receive my item?

Read our full shipping policy. New Zealand orders typically arrive within a week.

We currently ship to New Zealand only. We prioritise local players, as NZ is usually the last place to see product at local game stores.

For pre-order items, please confirm delivery estimates before placing your order.

If you need items urgently (e.g. for an event), let us know and we'll prioritise where possible.

Q: How long will it take for my item to ship?

A: We ship on weekdays. Please allow up to 3 days for us to process in-stock orders. You'll receive a tracking link automatically when we ship.

Orders & Payments

Q: I need to change something on my order — how can I do that?

A: Contact us immediately. Please refer to our returns policy.

Q: Can I combine multiple orders or add items to my order after placing it?

A: If you want to add items, reach out and we'll create a discount code for free shipping on a second order if your original order hasn't been processed and sent yet.

Q: What payment methods do you accept?

A: We accept all major credit cards, Shopify Payments, Shop Pay, PayPal, Afterpay, and TCG Culture gift cards.

Sales, Stock & Inventory

Q: Why is the sale item in my cart no longer on sale?

A: Sales are often time-limited. If you see a good deal, it's best to act quickly to avoid disappointment.

Q: Why is the item in my cart no longer in stock or now on pre-order?

A: Inventory numbers change constantly. A product may update from in-stock to pre-order while you're considering it - especially after an abandoned cart email. Refresh the product page before ordering to confirm items are still available.

Returns & Buylist

Q: How do I return an item?

A: If you're not satisfied with your purchase, contact us. Our returns policy applies.

Q: How does the buylist work?

A: See our Buylist Procedure.

Newsletters & About Us

Q: Why should I sign up for emails?

A: Our email list gets advance notice of new products, event invites, and exclusive sales not advertised elsewhere. Our newsletter is sent weekly. You can unsubscribe anytime by clicking the link in any email.

Q: Who are you?

A: Read our About Us page or come to an event to meet us.