FAQ

Quick Answers: If we don't answer it here please email us at hello@tcgculture.com or reach out via live chat!

 

Q: When will I receive my item?

A: If you are in New Zealand and do not receive your order of an in stock item within 2 weeks we will give you a $10 voucher.

Read our full shipping policy here. Usually New Zealand orders are received by our customers within a week. 

International orders will take longer, and may also be subject to international taxes and duties.

With pre-order items we encourage you to confirm delivery estimates prior to placing your order.

If there is urgency to your request please let us know as we will try to prioritise where we can, particularly if you need cards for an event.

Q: How long will it take for my item to ship?

A: Typically we ship on week days, however please allow up to 3 days for us to process online orders for in stock items.

Usually a tracking link is sent automatically as we ship items out.

Q: I need to change something on my order - how can I do that?

A: Please contact us immediately. If the order has been processed we will be unable to cancel it. Please refer to our returns policy.

Q: Can I combine multiple orders or add additional items to my order once it is placed?

A: If you want to add extra items please reach out and we will create a limited time discount code for free shipping on the second order. Note we cannot offer this if your order has already been processed and sent.

Q: What payment methods do you accept?

A: Our online store accepts all major credit cards, Paypal, Afterpay, Genoapay, Laybuy, and TCG Culture gift cards. 

Q: Why should I sign up for emails?

A: Those on our email list will receive advance notice of new products, invites to events, and exclusive access to sales not advertised elsewhere. If you later decide the emails are not of value to you, you can easily unsubscribe by clicking the link in any email. 

Q: Why is the sale item that I had in my shopping cart no longer on sale?

A: Sales are often time limited. If you see it and it is a good deal, it is best to act fast to avoid disappointment.

Q: Why is the item that I had in my shopping cart no longer in stock and on pre-order?

A: We are constantly having our inventory numbers move. This means that very rarely a product will update from in-stock to pre-order while you were thinking about it, and in particular if you have responded to an abandoned cart email. Please refresh the product page prior to placing an order to confirm the items in your saved cart are all still available. 

Q: How do I return an item?

A: If you are not satisfied with your purchase and wish to return an item please contact us. Our returns policy will apply. 

Q: How does the buylist work?

A: Please refer to our Buylist Procedure.

Q: Who are you?

A: You can read our About Us page here, or come along to an event and get to know us.

Buy a Deck

X